Operational Excellence – Start With Why
“Human actions are led by feelings, passions and affects and reason plays its role on a secondary level in the process of rationalisation” (Hume). Put another way, rationality alone is not enough to motivate us into action. So why are so many of the Operational Excellence approaches I have observed focused on reason, process and logic, and why do we continue to believe this will inspire our teams? Many of the approaches I have seen consider the journey from What…